Template User Guide
These instructions will guide you through the use of our templates. Please follow the instructions
carefully. If you require further assistance please contact customer service.

General Directions

- We recommend the use of dedicated graphics programs for the creation of
all print ready files. We provide PDF templates for use with Adobe
Illustrator, Graphics created in other
programs may lead to unpredictable print results and should be submitted
as JPEG files to eliminate most variables.
Template Use Instructions
● - Please create your design on the layer named “Artwork” or on a separate layer on top of our
● - Once your design is complete, delete all template layers provided, leaving only your designed
● - Flatten all objects/transparencies/gradients/swatches and outline all text.
● - Save the file as a flattened PDF or full sized JPEG at 150 dpi.
● - The final designed graphic should be the exact same dimensions as the template provided. If using a
PDF template in illustrator, do not adjust the size of the artboard, size and placement is critical for a
proper print.

Additional Tips
+ Our template is used as a guide or reference to show general placement of logos/graphic elements.
+ We print on white material, if you leave an area blank it will print white.
+ For Advertising Flags, leave a safety margin of at least 2" from all edges to prevent text from being cut off/hemmed

Upload File Requirements
- PDF FILES: Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies.
- PDF FILES: Outline all text.
- Please submit FLATTENED PDF (Single Page) or JPEG file types only.
- Remove all crop marks/bleed otherwise they will be printed.
- Custom Sized Products: Submitted Graphic must be the exact dimensions of the product ordered (exception
is Gallery wrap Fold Edge and templates).
- Template Products: Submitted Graphic must be the exact dimensions of the TEMPLATE provided. Not just
the Graphic Size.
- CMYK only (we do not print Pantone/5th/Spot/RGB) Pantone/Spot colors may print incorrectly and should not
be included.
- Files should be 150 dpi
- Do not scale template files, they may be flattened and submitted at 150 DPI.
- Graphics over 200" can be scaled.
- Max file size is 300 MB

***Remove EVERYTHING from your file that you do not want printed on the final product - especially hidden
layers and template guidelines.
- Make sure all objects are embedded and flattened (we do not print Non-Native Art).
- If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as
we don't recommend using Indesign at our facility.
- If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the
file or they may print incorrectly.
- We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure
you are providing a minimum of 1" overlay in your files.
If you have any questions about file set-ups, please contact us via phone 1-844-744-7446(SIGN) or email at